Shipping and Returns
try to ship all orders within 2 business days,
but we aim to ship all orders placed before 12:00pm (CT), the same
business day. If your order is placed after 12:00pm (CT), it will be
shipped the next business day. Shipping times may be extended due to
high seasonal volume. If shipping is
delayed for any reason, we will contact you immediately. If there are
special shipping methods required, we will
contact you prior to shipping your order. We ship FedEx or best way.
do not stock all items listed on the website at all
times. Those items will be drop shipped from our distributors. Due to
this, your items may be shipped in multiple packages. If items on your
order are out of stock from our distributors, you will be notified.
all items are available for immediate store pickup. If you choose store pickup at check out you will be notified of the estimated
pickup time. If you would like to know an exact pickup time before
placing an order, please contact us at (630)903-6775. In order to pick up orders you must provide the order ID found on the receipt, together with the purchaser's name and one form of government issued identification. If someone other than yourself will be picking up the order please inform us beforehand. They will also be required to provide the order ID and one form of government issued identification.
Most items may be returned within 14 days of shipment for a
refund, except liquids and nutrients. All the merchandise we sell is brand new and has never been opened, and
we do not return any used merchandise to our warehouse shelves to re-sell it as
new. Therefore, all items must be returned in new, unopened re-saleable
condition or a restocking fee ranging from 1% to 25% will apply. Furthermore,
returned items must be complete with all original parts, accessories, and
manufacturer packaging to be eligible for a credit. All returns are subject to
inspection. We reserve the right to determine, in its sole discretion, the
condition and completeness of returned merchandise. You MUST call for return
authorization before returning any item or fill out a return form. Return shipping fees are the responsibility of the purchaser. Shipping fees are non-refundable.
Return of Damaged Products
Damaged items or mis-shipped items must be reported and returned within 7 days of delivery. Please contact us immediately for shipping information, or return it to our store location. Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund.